TSB Bank plc

Financial Ombudsman decision DRN-4107848 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Jun 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Support for vulnerable customers

In the Ombudsman’s words

Mr K has complained that TSB Bank plc (“TSB”) lent to him irresponsibly and that he should never have been granted an overdraft.Irresponsible lending

Mr K and his father contacted TSB and explained Mr K had some vulnerabilities one of which meant he was unable to manage money.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4107848.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.