MONZO BANK LIMITED
Financial Ombudsman decision DRN-4104770 Upheld
Upheldoutcome, as published by the Ombudsman
£300redress stated in the decision
Fri May 26deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Complaint handling
In the Ombudsman’s words
remove the missed payment entry from his credit file for August 2022Credit file reporting
Mr W complains that Monzo Bank Ltd didn’t make the implications of selecting its ‘breathing space’ option, for his loan, clear enoughComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4104770.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.