Lloyds Bank PLC

Financial Ombudsman decision DRN-4101401 Upheld

Upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Thu Jun 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Data and privacy, Service failure

In the Ombudsman’s words

Ms H says her ex-husband complained to Lloyds about breach of dataData and privacy

Lloyds have now accepted it hasn’t resolved the matter of the notifications to Ms H’s mobile phone, in a timely manner.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4101401.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.