Firms › First Holiday Finance Limited ›
First Holiday Finance Limited
Financial Ombudsman decision DRN-4100878 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri May 26deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mr L and Mrs L complain that First Holiday Finance Ltd (FHF) didn’t fairly or reasonably deal with their complaint under sections 75 or 140A of the Consumer Credit Act 1974 (CCA) in respect of a holiday product purchased in September 2009.Product mis-sold
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4100878.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.