HSBC UK Bank Plc
Financial Ombudsman decision DRN-4099443 Upheld
Upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Mon Oct 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Service failure
In the Ombudsman’s words
Miss M complains that HSBC UK Bank Plc (“HSBC”) provided a third party organisation with misleading information surrounding a debt she owedComplaint handling
HSBC accepts that the email it sent to the third party regarding Miss M’s accounts was misleading as it was a templated responseService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4099443.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.