Barclays Bank UK PLC

Financial Ombudsman decision DRN-4096332 Not upheld

Not upheldoutcome, as published by the Ombudsman

£376redress stated in the decision

Tue May 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Miss D complains Barclays Bank UK PLC hasn’t refunded transactions that they’ve disputed.APP scam refund refused

Miss D was unhappy about the way she was spoken to on the phone and the way Barclays handled her dispute.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4096332.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.