Black Horse Limited
Financial Ombudsman decision DRN-4093917 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Aug 25deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Support for vulnerable customers
In the Ombudsman’s words
Mr V said he informed BHL of his circumstances and asked that adjustments be made, so he could continue making his repayments.Treatment in financial difficulty
Mr V said BHL failed to support him as a vulnerable customer who was experiencing financial difficulties.Support for vulnerable customers
Rules cited
FCA CONC (Consumer Credit sourcebook)
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4093917.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.