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Clear Score Technology Limited

Financial Ombudsman decision DRN-4093842 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Data and privacy

In the Ombudsman’s words

Mr S complains about notifications he’s received from Clear Score to say credit searches had been carried out. Mr S explains that the notifications didn’t match credit searches recorded on his credit file.Credit file reporting

Mr S asked Clear Score to provide a full list of the notifications it had sent. Initially, Clear Score asked Mr S to raise a Data Subject Access Request (DSAR) to obtain the notification list.Data and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4093842.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.