Lloyds Bank PLC

Financial Ombudsman decision DRN-4090492 Upheld

Upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Mon Aug 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

A company, which I’ll refer to as C, complains that Lloyds Bank PLC acted unfairly regarding the repayments due for the company’s Coronavirus Business Interruption Loan (CBIL) and that the bank wrongly defaulted the loan.Treatment in financial difficulty

C’s director complained that Lloyds hadn’t given him details of where to pay and didn’t confirm how much was to be paid each month. To resolve the complaint, C wished to repay the loan as agreed, without making it too onerous, and for any negative credit file markers to be removed.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4090492.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.