MONZO BANK LIMITED
Financial Ombudsman decision DRN-4090395 Upheld
Upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Mon May 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Service failure
In the Ombudsman’s words
Mr H is unhappy that Monzo Bank Ltd won’t reimburse transfers totalling £19,800 which he feels he was fraudulently tricked into authorising.APP scam refund refused
Monzo did accept that Mr H hadn’t received the best standard of service from them while they were looking into his fraud claim, and they apologised to Mr H for this and made payments totalling £100 to him for the trouble and upset this poor service may have caused.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4090395.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.