ClearBank Limited
Financial Ombudsman decision DRN-4090161 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Sat Oct 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
P, a limited company, complains that Clearbank Limited (trading as Tide) hasn’t refunded the money it lost when its director fell victim to a scam in 2022.APP scam refund refused
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4090161.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.