HSBC UK Bank Plc
Financial Ombudsman decision DRN-4090142 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Jun 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Complaint handling
In the Ombudsman’s words
I acknowledge that this has been a difficult time for Mrs C, and that she has told us that C is in financial difficulty and unable to make the required repayments on the BBL.Treatment in financial difficulty
HSBC has apologised for the unclear information and paid £100 compensation, and I think that’s enough to put things right.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4090142.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.