Lloyds Bank PLC

Financial Ombudsman decision DRN-4089276 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Sep 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed

In the Ombudsman’s words

Mr J complained. In December 2022, he found Lloyds’ original letter dated May 2013, containing a cheque for the amount concerned. He said he hadn’t received the second cheque after the first one was cancelled. He was therefore missing more than £31,000.Payment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4089276.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.