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RCI Financial Services Limited

Financial Ombudsman decision DRN-4086795 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

RCI have agreed to payment plans and deferred payments on occasions. I think they’ve shown sufficient forbearanceTreatment in financial difficulty

He says they were rude on the phone when dealing with the issue.Complaint handling

Rules cited

FCA CONC (Consumer Credit sourcebook), CRM Code (APP scam reimbursement)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4086795.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.