Sainsbury's Bank Plc

Financial Ombudsman decision DRN-4086361 Upheld

Upheldoutcome, as published by the Ombudsman

£25redress stated in the decision

Wed Sep 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Complaint handling

In the Ombudsman’s words

Mr D complains that Sainsbury’s Bank Plc charged him interest on his credit card even though he’d paid it off in full.Interest and rates

I don’t consider this was adequately explained to him. He was also told, incorrectly, to expect further interest chargesComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4086361.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.