Nationwide Building Society

Financial Ombudsman decision DRN-4081337 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Mon Oct 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Service failure

In the Ombudsman’s words

wrongly moved his money into a lower interest accountInterest and rates

Nationwide failed to give him effective notice of the maturity dateService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4081337.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.