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Tesco Personal Finance Limited

Financial Ombudsman decision DRN-4081267 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Mr M asked Tesco Bank for a break in his loan repayments due to family circumstances. They applied a 90-day hold to the loan account and then failed to contact him again in October when it ended.Treatment in financial difficulty

Mr M complains that Tesco Personal Finance PLC trading as Tesco Bank made errors when applying a hold to his loan account.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4081267.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.