Lloyds Bank PLC

Financial Ombudsman decision DRN-4080633 Not upheld

Not upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Mon Jul 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Payment delayed or failed

In the Ombudsman’s words

Mr and Mrs B want Lloyds to apologise, amend their credit files and pay compensation for the distress caused.Credit file reporting

Mr and Mrs B made an ATM withdrawal on 5 October 2020 which didn’t appear on their account until 8 October 2020.Payment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4080633.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.