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Clydesdale Financial Services Limited
Financial Ombudsman decision DRN-4078367 Upheld
Upheldoutcome, as published by the Ombudsman
£600redress stated in the decision
Fri May 12deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Service failure
In the Ombudsman’s words
Mrs T has complained about an installation for home improvements she paid for using a fixed sum loan with Clydesdale Financial Services Limited trading as Barclays Partner Finance (BPF).Product mis-sold
I take into account the relevant law. So, in this case, section 75 of the Consumer Credit Act 1974 makes BPF responsible for a breach of contract or misrepresentation by the supplier under certain conditions.Service failure
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4078367.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.