Firms › Advanced Payment Solutions Limited ›

Advanced Payment Solutions Limited

Financial Ombudsman decision DRN-4077423 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Support for vulnerable customers

In the Ombudsman’s words

work out a fair repayment plan with him so he can repay the outstanding balance over a reasonable period of timeTreatment in financial difficulty

failed to support Mr N adequately and had ignored the fact Mr N was an extremely vulnerable consumer who had proactively asked for help and not received itSupport for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4077423.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.