Santander UK Plc
Financial Ombudsman decision DRN-4076689 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Jul 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Complaint handling
In the Ombudsman’s words
A default notice has been added to her credit fileCredit file reporting
Miss W complained to Santander. In its response to her complaint of 17 June 2022, it explained that as there had been missed payments and the account was overdrawn, the correct process had been followed, by writing off the debt after many attempts to get in contact with her.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4076689.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.