MONZO BANK LIMITED
Financial Ombudsman decision DRN-4075487 Upheld
Upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Tue Sep 12deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Complaint handling
In the Ombudsman’s words
Mr C is unhappy that Monzo Bank Ltd recorded adverse information on his credit file.Credit file reporting
Monzo responded to say that it accepted that it had taken too long to respond to Mr C’s enquiries about making a payment.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4075487.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.