Nationwide Building Society

Financial Ombudsman decision DRN-4075208 Not upheld

Not upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Thu Dec 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Data and privacy

In the Ombudsman’s words

It then accepted that there was an error and said that there was a data protection issue and that there was a merge of details.Complaint handling

Nationwide had added an additional name, appearing before Mr P’s surname to the account.Data and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4075208.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.