HSBC Bank plc

Financial Ombudsman decision DRN-4071505 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Sat Jul 31deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

HSBC agreed a covid payment holiday on both accounts from December 2020 to November 2021, but it recorded missed payments on his credit file.Treatment in financial difficulty

Mr L complains that HSBC Bank UK Bank Plc recorded inaccurate information about his loan and credit card accounts with the credit reference agencies (CRA).Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4071505.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.