Barclays Bank UK PLC

Financial Ombudsman decision DRN-4069455 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Wed Nov 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

failed to complete an international transfer of money from her account and failed to recall the fundsPayment delayed or failed

Barclays could have kept Mrs W better informed and could have explained the process of sending an international payment betterService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4069455.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.