HSBC UK Bank Plc
Financial Ombudsman decision DRN-4065456 Not upheld
Not upheldoutcome, as published by the Ombudsman
£3,000redress stated in the decision
Thu Oct 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Support for vulnerable customers
In the Ombudsman’s words
won’t refund £10,500 she says she lost to an investment scamAPP scam refund refused
Ms V says she was vulnerable at the time, as she was suffering with her mental healthSupport for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4065456.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.