Metro Bank PLC

Financial Ombudsman decision DRN-4057942 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Aug 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

I don’t agree with Metro’s assertion that when J didn’t make the £10 payment required of it by the end of July 2022, the agreed plan should be considered void from inceptionTreatment in financial difficulty

Metro must remove any adverse credit file reporting relating to the default from J’s (or Mr B’s if applicable) credit file reporting.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4057942.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.