HSBC UK Bank Plc
Financial Ombudsman decision DRN-4056632 Upheld
Upheldoutcome, as published by the Ombudsman
£32,059redress stated in the decision
Fri Apr 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
Ms J complains that HSBC UK Bank Plc (“HSBC”) declined to refund money she lost after being scammed.APP scam refund refused
HSBC should also pay £250 for the way HSBC handled the initial contact by Ms J.Complaint handling
Rules cited
CRM Code (APP scam reimbursement)
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4056632.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.