Retail Money Market Ltd

Financial Ombudsman decision DRN-4047361 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue May 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Mr A’s position is that ultimately RateSetter allowed him to temporarily stop making payments for three months.Treatment in financial difficulty

Mr A complains that Retail Money Market Ltd trading as RateSetter acted unfairly in asking the credit reference agencies to register a default on his account.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4047361.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.