Nationwide Building Society

Financial Ombudsman decision DRN-4045815 Upheld

Upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Fri Apr 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Service failure

In the Ombudsman’s words

Nationwide must also remove any adverse credit file reporting that may have occurred on either account because of what happened here.Credit file reporting

Mr W is unhappy with the service he received from Nationwide Building Society surrounding his request to switch his old Nationwide current account to a new Nationwide account.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4045815.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.