Barclays Bank UK PLC

Financial Ombudsman decision DRN-4042120 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Aug 31deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Support for vulnerable customers

In the Ombudsman’s words

it is now apparent that this was a scam, operating as a Ponzi scheme.APP scam refund refused

They believe that because Barclays was aware of Mr C’s vulnerabilities it ought to have contacted one of his attorneys about the payments before allowing them to be completed.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4042120.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.