Telefonica UK Limited

Financial Ombudsman decision DRN-4040359 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Apr 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Mr S and Telefonica had a number of discussions about a possible arrangement to repay the balances over a longer timeTreatment in financial difficulty

it was reasonable for Telefonica to report that information on Mr S’s credit file, as well as subsequently record defaultsCredit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4040359.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.