Lloyds Bank PLC

Financial Ombudsman decision DRN-4040331 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Thu Apr 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Complaint handling

In the Ombudsman’s words

Mr J has complained that Lloyds Bank PLC (“Lloyds”) mis-sold him a fee-paying Gold Service and Platinum accountsProduct mis-sold

Mr J has also complained that after he’d received annual eligibility statements, he’d written to Lloyds on three separate occasions (twice in 2019 and once in 2020) but he says all of his letters were ignored.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4040331.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.