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MARKS AND SPENCER FINANCIAL SERVICES PLC
Financial Ombudsman decision DRN-4038963 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Apr 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mrs P complains that Marks & Spencer Financial Services plc didn’t fairly or reasonably deal with her claims under Sections 75 and 140A of the Consumer Credit Act 1974 (CCA) in relation to a holiday product she purchased, with Mr P, in 2011.Product mis-sold
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4038963.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.