Barclays Bank UK PLC

Financial Ombudsman decision DRN-4038513 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£241redress stated in the decision

Wed May 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access, Complaint handling

In the Ombudsman’s words

allowed a third party Credit Reference Agency (CRA) to change her email addressIdentity checks and access

the complaint handler didn’t ring her backComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4038513.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.