Equifax Limited

Financial Ombudsman decision DRN-4037104 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed May 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Service failure

In the Ombudsman’s words

Mr M complains that Equifax Limited (Equifax) didn’t remove a soft credit search from his credit file.Credit file reporting

Equifax accepts Mr M was sent the wrong link when he asked to reset his Credit Online Help Account password.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4037104.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.