Lloyds Bank PLC

Financial Ombudsman decision DRN-4037055 Upheld

Upheldoutcome, as published by the Ombudsman

£20,000redress stated in the decision

Fri Oct 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Irresponsible lending

In the Ombudsman’s words

Mr A complains that Lloyds Bank PLC hasn’t refunded him after he fell victim to an investment scam.APP scam refund refused

Mr A is responsible for the loan and associated interest. That would be the case whether Lloyds were found to be at fault or not in respect of the scam payment.Irresponsible lending

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4037055.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.