Metro Bank PLC

Financial Ombudsman decision DRN-4029749 Upheld

Upheldoutcome, as published by the Ombudsman

£700redress stated in the decision

Tue Jan 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Complaint handling

In the Ombudsman’s words

Miss R complains about the delays in Metro Bank PLC transferring her 5-year fixed rate cash ISAPayment delayed or failed

Between February 2021 and March 2022 Miss R made several complaints to Metro Bank about the delay and the way the transfer request had been handled.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4029749.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.