Barclays Bank UK PLC

Financial Ombudsman decision DRN-4022879 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Tue Apr 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

Barclays accepts it took too long to respond to A in this regard.Complaint handling

Barclays said it would accept a letter from A’s accountant, but as specific wording was required, an email would be sent to A setting out that specific wording. A says it received an email shortly afterwards on 27 August 2021, but the specific wording was not attached.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4022879.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.