Nationwide Building Society

Financial Ombudsman decision DRN-4021320 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Wed May 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Mr B complains that Nationwide Building Society hasn’t refunded him after he fell victim to an investment scam.APP scam refund refused

Nationwide delayed in completing its investigation, taking three months to provide an answer. This was, at least in part, down to a failure to record the scam properly when it was reported.Complaint handling

Rules cited

CRM Code (APP scam reimbursement)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4021320.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.