Barclays Bank UK PLC

Financial Ombudsman decision DRN-4020087 Not upheld

Not upheldoutcome, as published by the Ombudsman

£800redress stated in the decision

Wed Oct 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Miss B says following losing her job in June 2021 as a result of the Covid pandemic, she experienced financial difficulties and via a debt management company she put in place a payment arrangement with Barclays.Treatment in financial difficulty

Miss B complains Barclays Bank UK PLC trading as Barclaycard (Barclays) unfairly registered missed payments on her credit file.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4020087.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.