Metro Bank PLC

Financial Ombudsman decision DRN-4018394 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£3,750redress stated in the decision

Fri Jun 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

Metro Bank did not raise a recall request in a timely mannerPayment delayed or failed

due to a series of errors on Metro Bank’s part this was not raised until 4 OctoberService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4018394.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.