HSBC UK Bank Plc
Financial Ombudsman decision DRN-4016060 Upheld
Upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Thu May 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Complaint handling
In the Ombudsman’s words
Mr M’s told us he was told by HSBC that the application was declined because it had found a missed loan payment on his credit file.Credit file reporting
HSBC has offered Mr M £50 to apologise for delays in contacting him.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4016060.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.