Leeds Building Society

Financial Ombudsman decision DRN-4013217 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Apr 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Interest and rates

In the Ombudsman’s words

from 2009 onwards, Miss L notified LBS of the times when her finances changed and she was struggling to meet the contractual monthly payments for the mortgage.Treatment in financial difficulty

Miss L, with the assistance of her representative, complains that Leeds Building Society (LBS) has treated her unfairly when not allowing her to change the interest rate on her mortgage account over a number of years.Interest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4013217.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.