Curve UK Limited
Financial Ombudsman decision DRN-4012608 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri May 26deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Service failure
In the Ombudsman’s words
Once Mr S made them aware of the issue there was an initial misunderstanding on their part.Payment delayed or failed
He spoke to them multiple times as they misunderstood his complaint.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4012608.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.