Ikano Bank AB (publ)

Financial Ombudsman decision DRN-4009565 Not upheld

Not upheldoutcome, as published by the Ombudsman

£20redress stated in the decision

Thu Aug 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Miss M complains that Ikano Bank AB (publ) have unfairly registered a default with the Credit Reference Agencies (CRA’s).Credit file reporting

Miss M says that Ikano didn’t use all forms of contact such as email and telephone to try and contact her about her arrears.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4009565.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.