Lloyds Bank PLC

Financial Ombudsman decision DRN-4008788 Upheld

Upheldoutcome, as published by the Ombudsman

£1,000redress stated in the decision

Tue Mar 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Credit file reporting

In the Ombudsman’s words

Miss W complains that Lloyds Bank PLC hasn’t refunded her the money she lost as the result of a scam.APP scam refund refused

arrange for the removal of all credit file information relating to the loanCredit file reporting

Rules cited

CRM Code (APP scam reimbursement), Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4008788.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.