Firms › Creation Consumer Finance Limited ›
Creation Consumer Finance Limited
Financial Ombudsman decision DRN-4007718 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Wed Jun 26deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Complaint handling
In the Ombudsman’s words
Ms B has complained about Creation Consumer Finance Ltd’s (‘Creation’) response to a claim she made under Section 75 (‘s.75’) of the Consumer Credit Act 1974 (the ‘CCA’) and in relation to allegations of an unfair relationship taking in to account Section 140A (‘s.140A’) of the CCA.Product mis-sold
Creation’s failure to fully deal with Ms B’s complaint in a reasonable timeframe, with minimal communication, caused Ms B some degree of trouble and upset.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4007718.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.