Santander UK Plc
Financial Ombudsman decision DRN-4004855 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Fri May 05deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Service failure
In the Ombudsman’s words
Miss B complains that Santander UK Plc didn’t process cheques she paid into her business account.Payment delayed or failed
I do think that it could potentially have done more to alert her when previous credits had somehow been processed without a paying in slip.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4004855.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.