Leeds Building Society

Financial Ombudsman decision DRN-4002850 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon May 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access, Complaint handling

In the Ombudsman’s words

password reset issuesIdentity checks and access

Leeds did not uphold Mr B’s complaint although they offered to send him a hamper to recognise any distress the issues had causedComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4002850.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.